Implementation Support at GeneSys Health Information Systems Limited (GHIS)

Implementation Support at GeneSys Health Information Systems Limited (GHIS)

  • Company: GeneSys Health Information Systems Limited (GHIS)
  • Location: Nigeria
  • State: Lagos Jobs
  • Job type: Full-Time
  • Job category: Administrative/Secretarial Jobs in Nigeria

Job Description

GeneSys Health Information Systems Limited (GHIS) is an e-Health company committed to mitigating the gaping issues in the healthcare sector through innovative tech. Established in 2018 as a pioneer Health Management Information System (HMIS), we provide customised solutions—EMR and Telemedicine (Gemeni)—to (public and private) hospitals toward digitising patient- and hospital management workflow processes, improving the quality of care and operations.

We are recruiting to fill the position below:

Job Title: Implementation Support

Location: Victoria Island, Lagos
Employment Type: Full Time
Reports To: Implementation Lead
Supervises: None
Team: Service Delivery & Management
Works With: Service Management Team, Development Team and (External) Clients


  • We are looking to hire a smart and proactive Implementation Support who will be responsible for for the onsite deployment and troubleshoot of our e-health products and solutions at our clients’ location.
  • The Implementation Support will also serve a liaison role between our Development team and our clients.

What the Role Entails
To be successful as an Implementation Support, our ideal candidate should be able to demonstrate a sound technical knowledge of computer systems as well as exceptional analytical, communication, and customer service skills. You will be responsible for:

  • Performing requirements-gathering exercises (to capture client’s As-Is process) and documenting same in a report using texts and pictograms like process flow diagrams;
  • Designing preliminary use-case documentation to accommodate any process modifications on the system using texts and pictograms like process flow diagrams, use-case diagrams, data flow diagrams and modern diagraming tools;
  • Performing requirements process re-engineering exercises, by identifying As-Is processes from the requirements gathering documentation and highlighting to‐be processes;
  • Liaising with the development team, by partaking in Joint Application Development (JAD) sessions and translating the output of the JAD session into a Software Requirements Specification (SRS) documentation;
  • Liaising with the development team to ensure the GHIS solution adheres to global medical best practices and the SRS documentation;
  • Providing first level on-site support on issue resolution for users and escalating issues in line with the internal support escalation procedure, and following up with same to ensure closure;
  • Developing training schedules, performing training and supporting end-users at client facilities up until User Acceptance Test (UAT) sign-off and go live;
  • Monitoring competition by gathering current marketplace information on pricing, products, new products, implementation schedules;
  • Resolving customer complaints by investigating problems; developing solutions, preparing reports and making recommendations to management;
  • Support in the generation of potent sales leads by cold calls or outside sales and performing presentations and demonstrations.
  • Establishing, developing and maintaining positive business and customer relationships.

Biggest Problem To Solve:

  • Satisfying the needs of our clients who operate a 24/7 business hour and juggling between remote working and onsite work schedules.

Required Skills & Competencies

  • Minimum of an OND in Computer Science, Engineering or any technology-related course.
  • Minimum of 2 year(s) work experience in IT support and/or customer-facing roles in the IT industry.
  • Understanding of network design, computer systems and troubleshooting processes.
  • Knowledge of hospital operations, HMIS and EMR would be an added advantage.
  • Excellent problem-solving, organisational, project management and product sales capabilities.
  • Strong report writing, analytical, time management skills, with a keen eye for details.
  • Ability to work independently and collaborate with stakeholders.

Benefits & Perks

  • Monthly basic salary of 61,000 Naira
  • Complementary—monetary and non-monetary—allowances
  • 13th month salary
  • Pension
  • HMO
  • Flexi work plan
  • Work with a brilliant and diverse team and clients.
  • Enabling environment for personal and professional development

Application Closing Date
5th July, 2022.